The Customer: How to Manage Customer Feedback (BITE SIZE)

Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve

Created by: Learoy Tonight
Bite Size Learning

What Will I Learn?

• Understand the importance of giving team’s customer feedback
• Be able to give positive and negative customer feedback to my team in an effective way
• Define potential gaps in service and methods to overcome them
• Drive a culture that welcomes customer feedback
• Develop strategies to proactively manage complaints before they arrive
• Diffuse difficult customer situations to focus on actionable solutions
• Understand why customers complain

Requirements

• A keen readiness to learn and put it into practice
• Access to a computer, tablet or iPad
• Headphones or speakers to listen to videos

Target audience

• Anyone looking to improve the experience of their customers
• Anyone with an interest in driving a strong customer focus within their organisation
• Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to
• Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation
• Anyone from a small, medium or large organisation