IT service operations and Service Desk management
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- The lowest price of IT service operations and Service Desk management was obtained on November 5, 2025 5:17 pm.
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IT service operations and Service Desk management
★★★★★
$15.00 in stock
Udemy.com
as of November 5, 2025 5:17 pm
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam.
Created by:
Danil Dintsis
Project and IT Service management trainings
Project and IT Service management trainings
Rating:4.42 (4718reviews)
13884students enrolled
What Will I Learn?
- Develop procedures for Incident resolving
- Develop models for specific types of Incidents and Service Requests
- Define the Service Request fulfillment procedures
- Implement Problem Analysis tools
- Establish Problem solving procedures
- Manage Event management process
- Develop an appropriate Service Desk structure
- Define requirements for Service Desk Information system
Requirements
- Basic ITIL/ITSM
- Junior experience at a Help desk/Service desk or other IT junior positions
- Basic knowledge in IT management
Target audience
- Service Desk/Help desk specialists
- Service/Help desk managers
- IT managers
- Business unit managers which closely collaborate with IT department
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