Customer Service Basics: Improve your Service now

The basic golden rules to kickstart your service

Created by: Jim Starling
Business Consultant & Coach

What Will I Learn?

• The basics of Customer Service.
• Customer Service Skills
• The outcomes of good service vs poor service
• Golden rules of great service
• Turning negatives into positives
• Moments of Truth

Requirements

• All you need is an open mind and a willingness to improve.

Target audience

• Business owners and service professionals hoping to improve the quality of the service they give their customers and prospective customers.
• Business leaders hoping to increase customer satisfaction levels
• Business owners or leaders hoping to reduce their reliance on advertising
• Managers hoping to inspire teams to achieve more