Customer Success: How to Reduce Churn and Increase Retention

Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention

Created by: Gustavo Escobar Henríquez
Helping businesses generate quality leads and sales

Created by: Digital Life Academy
Develop your skills to succeed in a digital world

What Will I Learn?

• You will be able to increase your retention rate
• You will reduce your churn rate
• Increase your annual recurrent revenue
• Keep customers happy and loyal to your company

Requirements

• Understand and explain how to reduce churn in your company and prevent the lost of hundreds of thousands of dollars/
• Be able to increase the retention of your customers, and the annual recurrent revenue significantly by implementing this techniques

Target audience

• This is a begginer - intermediate level course which requires the student to have a working understanding of what customer success is, churn, retention, etc., in order to get the most our of this course. It is highly recommended for you to previously take and completed the "Customer Success Manager 101: Foundations to your CSM career" course, or to already have a basic knowledge about Customer Success Management
• Anyone who is looking for new ways to reduce churn in ther company and increase retention
• Entrepreneurs, VPs of Sales, or anyone responsible of sales, that is looking for ways to increase revenue and/or profits in the company
• Professionals trying to retain their customers for longer periods of time and reduce their loss of clients