Communication Skills: Personality and Behaviour in Business

Mastering Business Communication | Navigating Personality and Behaviour | Building Successful Relationships at Work

Created by: Robin Hills
Business Psychologist, Emotional Intelligence Trainer

What Will I Learn?

• explain the psychology behind what really motivates and influences people.
• interpret the best ways to inspire people by working effectively with their behaviour.
• recognise what it is that makes people tick and why they behave they way they do.
• identify how different situations are perceived and why people react in different ways.

Requirements

• You should have an interest and understanding of emotional and social intelligence but no prior knowledge and experience is needed to benefit from the course.
• You should be interested in learning how to inspire others and build successful relationships.
• You should be keen to learn techniques to understand how to contribute to your business success.
• You will have a willingness to complete the practical activities to grow and develop your self-awareness and build your relationship skills.

Target audience

• Anyone who is interested in understanding behaviour in business at a personal level, a team level, or at an organisational level.