The Customer: How to Understand Their Needs (BITE SIZE)

Be guided on understanding the modern customer and how their needs have changed over time

Created by: Learoy Tonight
Bite Size Learning

What Will I Learn?

• Recognise how internal service impacts external service
• Define internal and external customers
• Determine factors that create customer value
• Link service to outcome
• Identify needs of internal and external customers
• Develop strategies to support the modern day customer - inclusive of the ‘millennial’ customer
• Develop strategies to gain an emotional connection with your customer

Requirements

• A keen readiness to learn and put it into practice
• Access to a computer, tablet or iPad
• Headphones or speakers to listen to videos

Target audience

• Anyone looking to improve the experience of their customers
• Anyone with an interest in driving a strong customer focus within their organisation
• Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to
• Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation
• Anyone from a small, medium or large organisation