SAP Customer Master Usage for Order-to-Cash Processes

Master customer management processes using the SAP customer master as the foundation for the Order-to-Cash process

Created by: Devon Winters
Platinum level SD OTC/O2C consultant

What Will I Learn?

• Understand and Map a customer master, both in a business process as well as the SAP ECC Customer Master
• Access, Navigate, and find any customer data in SAP
• Create, Change & Display Customer Master data in SAP ECC
• Differentiate between the different Customer Master Account Groups
• Manage the customer master in SAP for Order-to-Cash processing
• Students will be able to analyze and make recomendations on Customer Master usage for optimizing the order-to-cash process
• Troubleshoot Customer Master changes, incomplete data and more
• Use the data model that supports the Customer Master for advanced analysis
• Access, Navigate & Set up the Customer Hierarchy
• Become a leader on SAP ECC projects involving the customer master
• Students will be ready to go on to advanced topics like Customer Master Configuration, Customization, Integration & Advanced Analysis

Requirements

• This course is intended for anyone looking to learn more about SAP order-to-cash processes
• Some general understanding about business software is helpful, as well as a general understanding of what a customer is

Target audience

• Anyone interested in learning more about Customer Management and how it relates to the order-to-cash process
• Specifically anyone interested in really understanding how to perform the customer management process in SAP and how it integrates so well and completely with the order-to-cash process
• Business Users, IT staff, Consultants & Students looking to learn about SAP, Customer Master Usage, and Order-to-Cash processes