How to Handle Difficult People

Struggling to deal with a difficult person at work and it's affecting your career? This course teaches you what to do.

Created by: Peter Urey
Performance Coach

What Will I Learn?

• Spot when you are behaving emotionally and becoming unreasonable.
• Pause before making a rash decision to confront or withdraw.
• Structure a professional conversation to get the key issues out for discussion without generating animosity or ill feeling.
• Approach the difficult person with diplomatic skill.
• Frame the intended outcome of restoring reasonableness for all concerned.
• State what you see and hear, how it makes you think and feel and how you interpret events and want to act as a result
• Allow the other party to do the same and get their perspective.
• Negotiate a way to return to the preferred state of working together.
• Reach a resolution about policing and reviewing you agreement.
• Hear the words used to do all the above in a practice session.

Requirements

• Be aware of the situations which make you flare up at work.
• Have a friend who is able to listen to you rehearse if you need practice.
• Consider as many prior situations as you can where you have dealt with difficult people and consider if any recurring patterns emerge.
• Have a desire to work in an environment where people are reasonable with each other in all circumstances.

Target audience

• People who work in a corporate or large business environment.
• People who feel that they are being bullied and don't know where else to go for support and advice
• People who feel they are being unfair victims of gossip.
• People are being let down by unreliable colleagues.