Salesforce Experience (aka Community) Cloud Complete Guide

A complete guide to building a Salesforce Community and passing your Salesforce Community Cloud certification exam

Created by: Dan Angiu
Salesforce Solution Architect

What Will I Learn?

• Enable, create, configure, manage membership, and deploy communities.
• Employ architecture design options (use Lightning or Visualforce, CMS Connect).
• Describe the infrastructure of communities.
• Employ build options.
• Describe the capabilities of different deployment types.
• Differentiate between the capabilities of different license types.
• Exercise the capabilities of the Experience Workspaces (Dashboards, Recommendations, Reputation, Moderation, Insights, Topics, etc.).
• Exercise the capabilities of the Experience Builder (Modify templates, New pages, Add/Remove Components, Custom Objects, Navigation, Branding, Knowledge).
• Implement the appropriate security model for a given use case (Sharing & Users, Person Accounts, Profiles, etc.).
• Employ fundamental best practices for adoption and engagement.
• Set up and configure Knowledge.
• Invest time in studying the resources listed in this exam guide and the additional required study materials provided by Salesforce.
• We will build a Community staying very close to the Salesforce Certified Community Cloud Consultant Exam Guide and some of the materials produced by Salesforce.

Requirements

• An effort will be made to avoid specific technical needs, however, having some experience as a Salesforce Administrator will help.
• Also, if you are looking to get certified then the Salesforce Certified Administrator is a prerequisite before taking the Salesforce Certified Community Cloud Consultant Exam.

Target audience

• Typical job roles include:
• Consultant/Senior Consultant
• Solution Architect
• Delivery Manager/Director
• Business Analyst or Business Consultant
• Salesforce Developer
• Technical Architect
• UI/UX Designer
• Community Manager