Designing AI Assistants

Learn the winning conversation design workflow that creates engaging, human-centric conversations between AI and people

Created by: Hans van Dam
CEO and Dean of CDI Academy

What Will I Learn?

• Combine elements of technology, psychology, and language to create human-centric conversations between people and AI
• Articulate the importance of conversation design to a development team
• Implement the design workflow that has become the industry standard for best conversation design
• Craft a detailed persona for your AI Assistant that shines through all your conversations
• Mentalize the conversational context before writing a single piece of dialogue to ensure empathy throughout the experience
• Run sample dialogues to create a solid first draft of a conversational flow
• Validate a conversational flow and make it inclusive through Wizard of Oz testing
• Fine tune dialogue using expert copywriting techniques

Requirements

• No prior knowledge of conversational AI or conversation design necessary.

Target audience

• This course is appropriate for people just discovering conversation design, as well as those already familiar with it who want to learn Conversation Design Institute’s internationally recognized workflow. If you are just starting out in the field, this course will give you the background and the tools you need to get started designing conversations for AI assistants the right way. For those who already have some knowledge, this course will reinforce best practices and show you the workflow that designers at enterprises around the world have accepted as the standard for best conversation design.