Basic Computer Course: IT and Desktop Support for Windows 10

Learn troubleshooting skills for desktop and infrastructure support in a Windows environment and further your IT career

Created by: John Courtenay
IT & cyber security online training courses

What Will I Learn?

• If you are an end user, how to fix the most common issues with your office PC that would normally require contacting IT support
• If you work on a helpdesk, how to fix the most common issues that end users usually contact you about
• A quick overview into GDPR and how it affects you as an end user
• How to setup network printer objects yourself
• How to correctly setup your monitors so they are the correct way around when moving your mouse
• Quiz at the end of each section to validate your knowledge

Requirements

• To be able to use a computer in an office environment as an end user (i.e. be able to use Office applications and browse the internet)

Target audience

• People who use computers on a daily basis but would like to be able to solve basic issues themselves without having to ring IT support