The Definitive ITIL 4 Foundations Certification Course

Unlock ITIL 4 Foundation Mastery with Case Studies, Real-World Scenarios and Mock Exams to Ensure Certification Success!

Created by: Samir Faraj
ITIL 4 ® MASTER | IT SERVICE DELIVERY MANAGER

What Will I Learn?

• Achieve ITIL 4 Certification Faster with Case Studies, Real-Life Scenarios, and Hands-On Mock Exams!
• Explaning ITIL 4, Service Value System, Guiding Principles, Continual Improvement and other components
• Understand ITIL 4, its components, and how they work together and separately.
• Explain the activities of practices like: Service Desk, Incident Management, Service Request...
• ITIL 4 Implementation in Your Organization
• Understand ITIL4 Foundation with the continuous improvement.
• Establish a Value Stream to Create a New Service

Requirements

• No programming experience required
• Open-minded IT professionals or individuals interested in IT service management
• Basic computer literacy and internet access
• Desire to learn, collaborate, and improve IT service management skills

Target audience

• IT professionals
• IT project managers
• IT managers
• IT project or team members
• Network operators
• Business process analysts
• IT architects
• Systems integrators
• Help desk managers
• Managed service providers
• Application developers
• IT procurement specialists
• IT security professionals
• IT auditors
• IT trainers
• IT quality assurance professionals
• IT-related positions