Crisis Management Masterclass: From Chaos to Control

How to Master Crisis Management and Lead Your Organization Effectively and Successfully Through Difficult Times.

Created by: Eslam Eldakrory
Enterprise Risk and Business Continuity Mgmt. Professional

What Will I Learn?

• Understanding what is Crisis Management
• Definitions & key terms in the Crisis world
• Types of Crisis
• Why having a Crisis Management Framework is important?
• what is the Crisis Management lifecycle? and how it works?
• How to be well-prepared for a crisis?
• What are the key Pre-Crisis activities you must have?
• How to assess risks and identify potential crisis scenarios?
• Developing a crisis response Plan
• Creating a Crisis Management Team and defining roles and responsibilities
• Roles and Responsibilities of the Crisis Management Team Members
• Establishing communication protocols and channels
• Strategies for designing, Developing and Implementing a Crisis Communications Plan
• Crisis response, what are the key during-Crisis activities you must perform?
• what are the immediate response actions?
• Decision-making processes
• Coordinating resources and logistics
• Why engaging external stakeholders and partners is important?
• Top 10 best practices to consider during crisis situation for a successful response
• Post-Crisis activities, how to emerge stronger?
• Case studies: examples of companies that have handled crises well
• Case studies: examples of companies that were criticized for their handling of the crisis situation
• Strategic tips to Identify potential crises scenarios
• step-by-step crisis activation actions guide:
• what are the key elements in a crisis response plan?
• Tips for Effective Communication During a Crisis

Requirements

• No pre-requisites required, no previous Crisis management or Risk management required.

Target audience

• Risk analysts at all levels
• risk managers
• crisis managers
• Enterprise security management professionals
• Business continuity analysts
• disaster recovery officers
• operational risk analysts