Customer Service & Support Excellence: Advanced Soft Skills
- All prices mentioned above are in United States dollar.
- This product is available at Udemy.
- At udemy.com you can purchase Customer Service & Support Excellence: Advanced Soft Skills for only $44.99
- The lowest price of Customer Service & Support Excellence: Advanced Soft Skills was obtained on December 15, 2024 8:30 pm.
Customer Service & Support Excellence: Advanced Soft Skills
$44.99
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Customer Service & Support Excellence: Advanced Soft Skills
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$44.99
in stock
Udemy.com
as of December 15, 2024 8:30 pm
The Journey to 5 Stars: How To Deliver Extreme Satisfaction To Your Customers
Created by:
Alexandru Tofan
Technology Architect
Technology Architect
Rating:4.57 (240reviews)
481students enrolled
What Will I Learn?
- Customer Service and Support Excellence
- Customer Service and Support Soft Skills
- How to develop soft skills
- How to use Emotional Intelligence in Customer Service
- How to adopt a Growth Mindset in Customer Service
- The importance of customer service in any industry
- How to think about customers and their experiences
- How to self-reflect and dig deeper into your mindset and your reactions
- The different types of empathy
- How to turn bad situations into positive customer experiences
- How to evaluate stress and understand its origin
- How to deal with escalations
- How to handle the customer’s expectations
- How to follow through, close the case, and ask for feedback
Requirements
- There are no prerequisites for this course
Target audience
- Business Owners
- Customer Service and Support Professionals
- Customer Success Managers
- Technical Support Engineers
- Anyone who wants to start a career in Customer Service
- Anyone interested in how to deliver Customer Service and Support Experiences
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