How to Use E-mail as a Leadership Tool

A 'servant leadership' approach to e-mail.

Created by: Robert Kaiser
Helping leaders and their organizations be value driven.

What Will I Learn?

• Use the GLAM framework to eliminate e-mail’s top pet peeves.
• Determine when e-mail is an appropriate tool to communicate your message.
• Minimize e-mail churn and noise, and get more done with clear action requests.
• Use a simple formula to measure the length and complexity of your writing.
• Apply the “Use it, or Lose it!” principle for clearer writing.
• Identify the seven situations when e-mail is not a good communication tool.
• Describe different approaches to help you and your team set and manage expectations around e-mail use.

Requirements

• There are no prerequisites for this course.

Target audience

• Remote Workers
• Virtual Teams
• Managers and Team Leads
• Newly-promoted Leaders
• Interns and entry-level staff new to e-mail communication