IT Support/HelpDesk Fundamentals – 9 Topics in one course!

Master the skills and attributes sought after by employers for IT Help Desk, IT Support, and IT Technician positions

Created by: Arun Krishnan
Passionately Simplifying IT Learning @ BrainBSOD

What Will I Learn?

• This is a foundation course designed keeping a beginner in mind. This course covers following 9 topics in a vendor independent and fundamental level.
• Computer: Hardware, BIOS/UEFI & Operating System
• Network: MAC, IP, Subnet, Gateway, MAC address Table, DHCP, ARP, DNS, Ports, Packets, NAT, Internet, Firewall & Port Forwarding
• Server: Server Vs Computer, Server Roles - DHCP, DNS, IAM, File, Web and Application Server
• Printer: Inkjet, Laser & Thermal printers, USB & Network Printer, Print Path - Application to Printer
• Virtualization: Concept, Type1/Bare metal & Type2/Hosted
• VoIP: Concept, SIP & RTP Protocol, SIP Server, SIP Phone
• Backup & Disaster Recovery: Concept, Onsite, Offsite & Cloud Backup
• Cloud Storage: Concept, Options available
• Security: CIA Triad of Security, Computer & Network Security
• Troubleshoot Issues: Troubleshooting 101 - Best practices

Requirements

• Basic user of computer and the internet
• No specific prerequisites as the course is designed for a beginner

Target audience

• Anyone wanting to start their career as IT Support/HelpDesk/Technician
• Anyone attending an interview for IT Support/HelpDesk/Technician role
• Existing IT Professionals looking to consolidate fundamentals