DevOps / ITSM project management crash course

Mastering DevOps and ITSM Project Management: From Concepts to Implementation

Created by: Ihar Presniakou. Senior PM, Google PM certified, PSM-II, PSM-I, PSK-I
Managing DevOps engineers/ ITSM teams

What Will I Learn?

• Set up basic workflow for DevOps and ITSM projects
• Create basic project management documents (artifacts) for DevOps and ITSM projects
• Manage DevOps/ ITSM projects
• Adopt some Agile Technics, artifacts, events to DevOps/ ITSM projects specific needs
• Set up Incident management process as an ITSM Project Manager
• Create Service Level Agreement and Specification of work for DevOps/ ITSM projects
• Set up basic workflow for creation of Monitoring/Logging system as a DevOps Project Manager
• Set up basic workflow for creation of Disaster Recovery Plan as a DevOps Project Manager
• Define and Implement standard KPIs for DevOps/ ITSM projects
• Use DevOps/ITSM Project manager's questionnaire to check-up project pain points and health

Requirements

• Software development Life Cycle: You should understand the stages and processes involved in developing, testing, and deploying software applications.
• DevOps approach: You should be familiar with the principles and practices of DevOps, such as continuous integration, continuous delivery, automation, collaboration, and feedback.
• PMBOK concepts: You should have some exposure to the Project Management Body of Knowledge (PMBOK), which is a set of standards and guidelines for managing projects.
• Agile philosophy: You should have some experience with the Agile methodology, which is a flexible and iterative approach to software development that values customer satisfaction, teamwork, and adaptation.

Target audience

• Entry-level/Associate/Junior Project managers of DevOps/ ITSM projects
• Project managers, who are new to DevOps/ ITSM projects specific
• IT specialists, who would like to learn how to manage and support DevOps/ITSM transformation