Introduction to Payment Dispute Resolution

The basics of dispute resolution in payments, in both theory and practice

Created by: Vasco Patrício
Executive Coach, Past MIT Portugal IEI-Backed Founder

What Will I Learn?

• You'll learn about the different types of dispute resolution - both litigation and ADR approaches
• You'll learn an extensive list of all reason codes for payment chargebacks, and what each represents
• You'll learn about how the chargeback process works between an acquiring and issuing bank, as well as possible payment scheme involvement
• You'll learn about how ODR (Online Dispute Resolution) optimises dispute resolution by leveraging online communication

Requirements

• No prior knowledge is required (naturally, knowledge of payments or disputes helps, but is NOT required)

Target audience

• You're a dispute resolution professional (especially if at a banking institution)
• You're a merchant/merchant employee, that wants to deal with cardholder disputes more easily
• You're any professional interested in being more effective at dispute resolution!