Dealing with Angry or Rude Customers
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- The lowest price of Dealing with Angry or Rude Customers was obtained on December 15, 2024 7:02 am.
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Dealing with Angry or Rude Customers
Original price was: $39.99.$13.00Current price is: $13.00.
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Dealing with Angry or Rude Customers
★★★★★
$39.99
in stock
Udemy.com
as of December 15, 2024 7:02 am
How to cope when faced with an angry or rude customer
Created by:
Ross Maynard
Process Improvement Specialist
Process Improvement Specialist
Rating:4.5 (19reviews)
47students enrolled
What Will I Learn?
- The nature and causes of anger as an emotion
- The objectives when dealing with an angry customer
- How to prepare their organisation for dealing with angry customers
- Appropriate customer service metrics
- 12 steps to deal with an angry customer
- Questions and short scripts to try to help a customer bring their anger under control
- Why a customer might be rude, and how to deal with that rudeness
- How to manage the stress of dealing with angry or rude customers
Requirements
- There are no pre-course requirements
Target audience
- Customer service staff
- Managers and management trainees
- Any individual who deals with the public
- Students of business or management
Dealing with Angry or Rude Customers Videos
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