Handling Difficult Customers with Confidence
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- The lowest price of Handling Difficult Customers with Confidence was obtained on November 5, 2025 6:59 am.
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Handling Difficult Customers with Confidence
Original price was: $44.99.$10.00Current price is: $10.00.
Description
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Handling Difficult Customers with Confidence
★★★★★
$14.00 in stock
Udemy.com
as of November 5, 2025 6:59 am
Master techniques to navigate tough customer interactions and improve satisfaction across channels.
Created by:
Stone River eLearning
Over 1,000,000 Happy Students
Over 1,000,000 Happy Students
Rating:4.25 (2reviews)
3students enrolled
What Will I Learn?
- Understand external factors that contribute to customer difficulties and develop strategies to mitigate their impact.
- Utilize transactional analysis principles to analyze and improve customer interactions.
- Explore reasons why customers may be difficult and develop empathy-driven approaches to better understand their perspectives.
- Master effective communication techniques and strategies specifically tailored for phone interactions with challenging customers.
- Implement proven methods for handling difficult customers in face-to-face interactions, maintaining professionalism and rapport.
Requirements
- There are no specific prerequisites for this course. However, participants are encouraged to have a basic understanding of customer service principles and some experience in interacting with customers. A willingness to learn and apply new communication strategies is essential.
Target audience
- This course is designed for professionals in customer-facing roles across various industries
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