How to serve customers who have disabilities

Expand customer base and boost sales by mastering techniques of accessible customers service, gain confidence!

Created by: Ethel Aoude
Accessibility Specialist and Instructor

What Will I Learn?

• Understanding Accessibility Principles:
• Implementing Inclusive Communication Strategies:
• Creating Accessible Customer Service Environments:
• Resolving Accessibility Challenges and Accommodations:
• Identifying customers with special needs

Requirements

• No special knowledge needed. You will learn everything you need to know.

Target audience

• People working in hospitality or customer service
• Hotel managers
• sales representatives
• shop staff
• sales people
• caregivers
• waitresses and waiters