Implementing a Customer Experience (CX) Program

Learn how to create customer experience strategy, manage channels, design customer journey maps and manage complaints

Created by: Gokhan Kara
Customer Experience Trainer & Consultant

What Will I Learn?

• Definitions of customer experience
• Creating a customer experience strategy
• Understanding customers' needs and expectations
• Creating customer experience culture in the organizations
• Managing customer channels
• Customer journey design and mapping
• Creating emotional customer experiences
• Measuring customer experience management
• Complaint Management

Requirements

• No pre-requirement is needed

Target audience

• Customer experience professionals
• Customer experience responsibles in agile teams
• Sales professionals
• Marketing professionals
• Customer service managers
• Customer service representatives
• Employee experience responsibles in HR teams
• Product and service designers