CTQ Tree: Critical to quality

The step by step guide to deploy the CTQ Tree tool effectively, helping you to understand what is critical to quality

Created by: Robert Chapman
Business Improvement Professional

What Will I Learn?

• How to build the Critical to Quality Tree tool
• What critical to quality is
• How to identify what is critical to quality for your customers
• How to understand your customers needs and respond effectively
• Identification of the voice of the customer
• Gathering of customer information and feedback
• Gathering of customer requirements to build and shape future products and services
• How to use the data generated to impact the customer positively
• Deliver higher quality products that are more likely to sell well
• Deliver higher quality products that are more likely to receive great customer feedback

Requirements

• None. We will work with you throughout the course
• No prior improvement knowledge is required
• Course built to be open to all levels
• Reach out to me (email/LinkedIn) if you need an assistance

Target audience

• Anyone currently working for a company who wants to improve their customer experience
• Anyone who owns a business / manages a department and wants to improve their customer experience
• Anyone who wants to upskill in this field as understanding what is critical to your customers is a skill HIGHLY in demand
• Anyone who wants to leave the course with full confidence of the critical to quality tree