Introduction to Customer Success in modern B2B SaaS Business

Introducing the major concepts behind customer success - focusing on B2B SaaS environments

Created by: Leopold Holstein
VENMATE

Created by: Felix Benscheid
Customer Success Management Expert & SaaS Entreprenuer

What Will I Learn?

• What is Customer Success
• The Customer Journey
• The importance of Customer Success
• Important Customer Success KPI's and Metrics
• Customer Onboarding and Adoption
• Customer Retention and Expansion
• Building a Customer-Centric Culture

Requirements

• No Customer Success Experience Needed - You will learn everything you need to know
• Be curious
• Put the customer customer first

Target audience

• Everyone eager to improve customer success
• Customer success managers of B2B SaaS Business
• Start-up founders