Quick Service Restaurant Management Certificate Course

Deep dive into the Role of a Restaurant Manager and become certified in Quick Service Restaurant Management

Created by: Neelabha Chatterjee
Restaurant Management & Behavioral Skills Trainer

What Will I Learn?

• Core functions of a Quick Service Restaurant.
• Understanding of Guest Expectations & how to meet them
• Understand of Guest Service and how to achieve guest satisfaction.
• Enhance your skills in sales building, learn different sources of sales generation (including Delivery system, Online Aggregators, marketing & merchandising).
• Enhance your skills quality control, food safety, and all processes related to safety and security.
• Develop communication skills, with specific focus on inter-personal communication.
• Increase your ability of Inventory management (maintaining stock sheet, preparing indent, understanding food cost, Controlling Cost ).
• Understand Profit and Loss statement, get to know all possible types of expenses, and how to manage the same.
• Improve your skill sets in Shift Management, and all administrative tasks.
• Become more self aware and improve your skills in conducting training sessions, delegating tasks, taking reviews, conducting counseling sessions.
• Enhance your skills in time management.
• Become a promoter in bringing change.
• Plus join the Private " Stepping Stones" community group.

Requirements

• No prior knowledge of Restaurant Management is needed to join this course.
• Learners are prompted to take relevant notes (for self-reflection only).
• This course can be studied anywhere with a stable internet connection.
• An MP3 version is also accessible for those who like to learn 'on the go'.
• Access your training course from a tablet, smartphone, or desktop. (Except for 3 chapters based on Excel sheet, will need a desktop for better visibility)
• Additional PDF materials are included to further your learning.

Target audience

• Anyone interested in self-improvement and expanding their knowledge in Restaurant Management.
• This course is designed of everyone, from a fresher who wants to learn about QSR industry, to a seasoned restaurant employee who wants to develop their management skills and gain deeper understanding of restaurant management, or a person inclined towards starting their own business with a need to have a better understanding of all core functions of a QSR.
• This course is also suitable for any restaurant chain who are planning to start a leadership development program for their employees.
• This course will benefit those who planning to join QSR industry.
• This course will benefit those who are already working in the QSR industry and are looking for a growth in their career.
• This course will benefit those who are planning to start or have already started their own Fast food restaurant.