Customer Service Excellence – from customers to operations

How to deal with dissatisfied and angry customers and create a human and excellent service

Created by: Ivan Chagas
Designer Instrucional, Top Instructor, 11k students

What Will I Learn?

• You will learn how to service EVERY customer with excellence, in an organized way
• How to deal with unsatisfied customers, with a clear structure for answers
• You'll have practical tools at your disposal in any moment for every situation
• How to shape your customer service operations to excellence, modelling your business and structure
• You''ll get feedback from me for every assignment on the course
• In the end, you will better equipped to assume a leadership role on Customer Services

Requirements

• There's no prerequisite!

Target audience

• This course is ideal for people who already work with customer service, customer success, sales or general customer services and want to take the next step in their careers and guarantee that positive feedback at the end. This course will cover both face-to-face and virtual, such as telephone, email and help desk.
• It also works for anyone who works as a coordinator, supervisor or manager of a customer service area or post-service, as it presents several techniques and concepts for you to structure your area and take it to the next level.
• Agents who want to take a leadership role in customer service and would like to learn techniques for managing teams and preparing for an interview!