IT Asset Management (ITAM) – Hardware Asset Management (HAM)

The ultimate course for learning everything about IT Asset Management. Includes free ITAM eBook & free process flows!

Created by: Laurence E Tindall
IT Professional with over 7 years of experience in ITAM

What Will I Learn?

• Introduction to IT Asset Management
• Role of ITAM in an Organization
• Starting up an ITAM program
• Executive Buy In
• The Asset Repository
• Asset Procurement
• Install Move Add Change (IMAC) Process
• The Asset Lifecycle
• Vendor Management
• Asset Tagging
• Responsibilities of an IT Asset Manager
• IT Asset Disposition (ITAD) Process
• Reporting
• ITAM Maturity Model
• Total Cost of Ownership (TCO)
• Return on Investment (ROI)
• Processing Lost or Stolen Assets
• Warranties
• Configuration Management Database (CMDB)
• Return Merchandise Authorization (RMA)
• Software as a Service (SaaS)

Requirements

• There are no prerequisites for this course.

Target audience

• This course is for beginner and intermediate IT professionals that either wish to learn about IT Asset Management, or want to brush up their existing skills and knowledge. The course has a particular focus on Hardware Asset Management (HAM), which is around the management of physical hardware assets.