Write Great Emails – Effective communication skills at work

Improve your workplace communication skills, get better replies, and be understood

Created by: Chris Fenning
Award-winning communication skills author & instructor

What Will I Learn?

• Structure an email that is easy to read
• Get to the point quickly and clearly
• Get the attention of the recipient
• Improve the chances that all questions in an email are answered
• Reduce the length of emails and improve the likelihood someone will read the whole message
• Know how to apply best practices when forwarding emails
• Avoid the common issues caused by group email conversations
• Re-focus a group email that's become confusing
• Avoid the problems caused by the CC feature
• Know how and when to use the Bcc feature

Requirements

• Learners should use email to communicate regularly at work.
• No other skills or experience are needed before starting this course.

Target audience

• Professionals using email to communicate at work
• Students about to enter the workplace and want to make a good impression with their communication skills.
• Workers with English as a second language who want to ensure their message are clear without having to worry about being understood
• People who are frustrated by not getting replies to their emails
• Individuals looking for a way to get out of painful email chains and confusing group messages
• Anyone who wants to stand out as an excellent communicator at work