An Introduction to Design Thinking

Human-Centered Strategies to Solve Complex Problems and Enhance Customer Satisfaction

Created by: Ray Harkins, The Manufacturing Academy
Senior Manufacturing Professional, Online Educator

What Will I Learn?

• The 5-Step design thinking process developed by Stanford University
• How to apply the design thinking framework to solve a wide range of problems
• How to define problems in a human-centric manner
• The soft skills required to identify "Pain Points"
• The hazard of unconscious biases
• How to integrate data visualization into the design thinking process
• The value of prototyping and iteration
• Low-fi versus Hi-fi prototypes
• The technological, business and human-centered constraints of any problem
• The value of brainstorming and ideation
• Integrating diversity into your thinking

Requirements

• The desire to enhance your problem solving skills
• An open mind
• Some paper and a pencil

Target audience

• Engineers
• Designers
• Problem solvers
• Team leaders
• Managers
• Business leaders