Intro to Electronic Healthcare Records (EHR), Plain & Simple

Learn about the power of Patient Experience Tools, NPS, Kano and Patient Journeys.

Created by: Thomas Giordano
A Practical Approach to Learning ... Plain and Simple

What Will I Learn?

• Define NPS (Net Promoter Score) and patient loyalty
• Understand the impact of the NPS on the success of healthcare organizations
• Understand the basic concept of the Kano model in healthcare
• Demonstrate how to use the Kano model to prioritize strategic initiatives.
• Know how to map a patient journey and understand its importance to the patient experience.

Requirements

• There are no prerequisites for this course.

Target audience

• Those thinking about choosing healthcare as a career
• Those looking to advance your career in healthcare
• Those Looking to expand your knowledge of healthcare to better perform your current job
• Those who are curious about everything and want to learn more about healthcare just for the sake of expanding your knowledge base.