Make Data-Driven Decisions in Customer Success (2nd Ed.)

Learn how to separate the signals from the noise!

Created by: Ed Powers
Customer Experience and Customer Success Expert

What Will I Learn?

• Learn and apply basic statistical tools to solve real-world Customer Success problems
• Track churn accurately
• Measure and interpret NPS and CSAT in new ways
• Construct predictive customer health scores
• Increase forecasting accuracy
• Improve business results

Requirements

• Basic knowledge of algebra (solving equations, order of operations, exponents, logs, limits)
• Microsoft Excel for Office 365 (cannot substitute Google Sheets)
• Working knowledge of Excel (entering equations into cells, plotting, sorting, filtering, Pivot Tables)
• Experience working in a Customer Success environment

Target audience

• Customer Success Operations
• Customer Success leaders (CCOs, VPs, Directors)
• Customer Operations