Conflict Resolution for IT Professionals

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with co-workers as a developer/tech lead

Created by: Vasco Patrício
Executive Coach, Past MIT Portugal IEI-Backed Founder

What Will I Learn?

• You'll learn how to effectively address and de-escalate conflicts with co-workers, using appropriate techniques to deal with the person's emotions or complaints
• You'll learn how to effectively address and de-escalate conflicts with co-workers, using appropriate techniques to deal with the person's emotions or complaints
• You'll learn how to mediate tense situations between developers/tech leads/other professionals, evaluating both positions impartially
• You'll learn how to avoid the common traps in terms of conflicts, which can actually make a conflict worse

Requirements

• You don't need any prior knowledge (naturally, social skills knowledge helps, but is NOT required)

Target audience

• You're a coder, teach lead, or any other IT professional with a conflict to resolve (with co-workers or superiors)
• You're any professional with a conflict to resolve (so, everyone!)