Great Customer Service with Emotional Intelligence

Take your business to the next level by building a Customer Service Culture based on Emotional Intelligence.

Created by: Jack Raifer Baruch
Científico de Datos / Economista del Comportamiento

Created by: Oriana Oviedo Ojeda
Liderazgo Efectivo para el siglo XXI

Created by: Cultura 52
Habilidades para el siglo XXI

What Will I Learn?

• What is Emotional Intelligence and why it is important in Customer Service.
• How to develop our own Emotional Intelligence.
• The basics of human irrational behavior.
• How to practice emotionally intelligent Customer Service.
• How to start building a Customer Service Culture for your business.

Requirements

• Basic use of the Udemy Platform on computer or smartphone.
• Self learning motivation.

Target audience

• Human resources specialists.
• Human resources students.
• Managers.
• General Managers.
• Entrepeneurs.
• Organizational Behavior Specialists and Students.
• Anyone interested in Emotional Intelligence or Customer Service.