Customer Escalations – Management, Prevention and Prediction

Assess your team on escalations management maturity | Learn best practices | Move from reactive to preventive

Created by: SeaportAi .
Artificial Intelligence and Business Transformation Experts

What Will I Learn?

• What is an escalation
• How to manage escalations
• How to prevent escalations
• Why customers escalate
• How to assess the team or company on the maturity to manage customer escalation
• How AI is helping in preventing escalations
• What is anomaly detection and how it is helpful in preventing escalations?
• How Microsoft PowerBI (no-code Machine learning tool) can assist in identifying weak links?
• What are customer personas and how it is helpful in escalations management?
• Can escalation be a gift?

Requirements

• None.
• The course emphasizes preventing escalations. Bring your preventive mindset to maximize your learning experience.
• Approaching escalations, not as a nuisance, but as valuable gifts from customers. This openness will enhance your learning in the course.

Target audience

• Escalations Managers
• Customer Support Managers
• Operations Managers
• Startup founders
• Executives