Emotional Intelligence: Everyday Empathy at Work

Emotional Intelligence and Empathy | Build your Communication Skills for Successful Relationships at Work

Created by: Robin Hills
Business Psychologist, Emotional Intelligence Trainer

What Will I Learn?

• Discover techniques to enhance and improve your empathy.
• Demonstrate empathetic leadership through effective communication.
• Determine how your brain works with empathy and the intelligence in empathy.
• Identify emotional responses in others that drive their behaviour.
• Assess other people's perspectives by interpreting body language.
• Recognise ways to use active listening to grow your skills and build relationships.
• Use the power of empathy to build stronger connections at work.

Requirements

• You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
• An interest in how to use emotions to build rapport and develop relationships.
• A keenness to learn more about how the brain works in empathy.
• You should have a willingness to complete the practical activities to grow and develop your empathy and your emotional intelligence skills.

Target audience

• This course will support the development of your emotional intelligence. It will be of interest to anyone who is looking to develop their empathy skills.
• Anyone interested in understanding themselves better and how they work with their empathy.
• Anyone with an interest in developing their interpersonal and social skills focusing on how to understand the thinking and feelings of others.