Difficult Conversations at Work Made Easier

Step by Step Guidance for Managing Difficult Conversations at Work

Created by: Kellie Edwards
Psychologist, Mindfulness Teacher & EMDR Coach

What Will I Learn?

• Follow a step by step process to Successfully Plan, Prepare and Handle a range of difficult conversations at work
• Review good and bad examples in the case studies discussed
• Identify What Professional Development they may need to deepen their capabilities as Team Leaders and Managers

Requirements

• A willingness to slow down and prepare for conversations that might be challenging
• Practice the skills and follow the steps to achieve a more successful outcome

Target audience

• 1: New Managers, Team Leaders and Supervisors - anyone who has people management responsibilities and wants to be sure they manage difficult conversations well
• 2: Anyone who is aspiring to Leadership or Management Roles and wants to demonstrate this capability