Business Process Outsourcing

An introductory course about understanding business process outsourcing and its terminology and management.

Created by: The Art Of Service
Quality education for Career Driven IT Professionals

What Will I Learn?

• Be introduced to the idea of globalization and outsourcing.
• Know the different aspects and principles of outsourcing.
• Be introduced to the Business Process Outsourcing industry.
• Learn about the leading countries in the BPO industry: India and the Philippines.
• Understand the business side of Business Process Outsourcing.
• Know the management side of Business Process Outsourcing.

Requirements

• Basic understanding of the IT industry
• Knowledge of the English language

Target audience

• Anyone looking to gain an understanding of Business Process Outsourcing and its practical application in an IT and Non-IT environment.
• Career-driven IT professionals to stay relevant in their roles in the I.T. industry.