Achieve Successful HR Technology With The 5 Pillar Framework

World class employee solutions for self-service, case management, portals, knowledge management and talent acquisition

Created by: Peter Alkema
Business | Technology | Self Development

What Will I Learn?

• The main capabilities you need to build and run for effective use of technology in HR that drives productivity and improves employee experience
• Real examples from a world class case study of a large bank in Africa that pioneered user friendly, mobile technology for its 40,000 employees
• How an HR shared services function uses technology to effectively support the rest of the organisation in lifting HR to new heights of performance
• The 80/20 principle for your employee portal as a single, intuitive entry point for every process and information they need
• Well orchestrated onboarding solution clearly showing where any potential or new employee is in the process
• Events-driven one stop shop of information that supports decision making through effective knowledge management
• Task management solution that shared services need to manage, track and trace employee queries
• How to design a knowledge base using frequently asked questions and high volume queries
• Bring everything together for the employee: policies, procedure manuals, links to systems and easy-to-use workflow
• How a mature knowledge base is critical for consulting services but corporates are still developing theirs
• Searchable and comprehensive database of HR policies, rules and training manuals which are available in-process
• The employee lifecycle begins during the talent acquisition stage and how technology supports this
• The importance of intuitive user screens for employees to navigate as casual users of the main HR system
• How service level agreements integrate into case management tools and reporting on shared service performance
• Treating employees like customers to constantly get and use their feedback to improve the support they need
• The four main mobile technology protocols and how to choose one; USSD, SMS, App and .mobi
• Reducing paperwork and manual processes with automation and once-only capture of information

Requirements

• No course requirements or prerequisites

Target audience

• Anyone interested in how technology supports HR